Please acknowledge that there is a legitimate software issue that needs to be addressed by your development team. I’m running macOS Big Sur 11.6, but this has been a persistent issue for a while. I’m still getting a black screen with a white dot in the center when I try to sign a document. Unchecked "Enable Enhanced Security" as instructed here.Signed out of the application, rebooted the computer once, and re-logged in to the application using the same Adobe ID.
Restored the Acrobat preferences files (Mac OS) as instructed here.Checked "Sync Preferences across Devices and Document Services".For your edification, here is a complete list of everything I have done: Unchecking use modern interface was mentioned by the OP. If it still doesn't work, you may try to sign the documents online at document cloud ( )Īmal, in my original message I said that I had tried everything suggested here so far. You may visit this: Protected Mode troubleshooting | Adobe ReaderĪlso, you may try to disable your security software for temporarily for some time and check. If this fixes your issue enable the feature again. You have it mapped using index 3, it found one with index 2. If it still doesn't Work, launch Reader>Edit>Preferences> Security Enhanced: "Turn off of the protected " and "Uncheck: Enable protected mode at startup". Re: Right-click menu - Open with Adobe Reader The warning indicates that the properties uses for mapping the linked object are insufficient for identifying it uniquely. You may also try to reset the preferences to default as described in the link (.Please try to repair installation (For Windows only) Go to Help > Repair Installation.Make sure you have the latest version (20.006.20034) installed.Please try the following steps and see if that helps: As described the screen goes black when you try to sign the PDF.
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